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IT Technician

Frederick Irwin Anglican School · Mandurah, WA

IndependentEducation SupportP-12Full-time
Source
WA Independent (AISWA)
Posted
—
Closes
30 Apr 2026

About Frederick Irwin Anglican School
Come and work for the premier school in the Peel region. Established in 1991, Frederick Irwin Anglican School is a private co-educational school that offers an exceptional educational program for students Kindergarten to Year 12. To learn more about Frederick Irwin Anglican School visit www.frederickirwin.wa.edu.au.

 

About the Role
An exciting opportunity exists for an IT Helpdesk & First Line Application Support Officer to join our IT Team. This role provides frontline technical and application support across our two campuses, helping to ensure smooth, reliable day‑to‑day IT operations for staff and students.

 

This position is well suited to someone with solid foundational IT support experience who can work independently in a busy school environment, while also collaborating as part of a small, customer‑focused team.

 

The IT team is supportive, professional and committed to providing a reliable, secure technology environment that enhances teaching, learning and school operations.

 

This is a full-time position up to 30 July 2027 for Secondment Cover. 

 

Key Responsibilities

  • Provide Helpdesk support for staff and students across both campuses 

  • Deliver first line support for business applications used in school operations 

  • Monitor, troubleshoot, resolve or escalate application and system issues 

  • Log, track and follow up incidents and service requests using a ticketing system 

  • Assist with system upgrades, patching and routine maintenance 

  • Support device deployment and classroom technology 

  • Participate in project work as skills and experience develop

Skills and Experience

  • Strong problem‑solving and analytical skills 

  • Clear communication and a customer‑focused, can‑do attitude 

  • Ability to work effectively in a busy, small team environment 

  • Demonstrated experience supporting: 

  • Windows 11

  • Microsoft 365

  • Entra ID

  • Networking

  • Printers

  • Audio‑visual systems

  • macOS and iPads

  • Minimum 2+ years’ experience in a similar Helpdesk or IT support environment

  • Desirable skills - basic experience with one or more of the following: